Order Information
What are your unit prices?
Promo Pricing
What are your minimum order quantities (MOQ)?
- 48 hats which can be a mix of sizes and colors.
What decoration methods do you offer?
- Heat Transfer Vinyl - Best for solid shapes. There is no limit on detail or color if the overall shape is solid.
- Direct to Film (DTF) - Best for more intricate designs or smaller text, which may extend the delivery time by one week.
What kind of file type should my custom design be?
- Custom images should be high resolution and preferably in vector format, such as Adobe Illustrator. If not possible, PNG or JPG.
- Wider designs tend to work better than taller ones.
Do you provide mockups and spec samples?
- We provide free digital mockups.
- Spec sample costs include Artwork Setup $40 and cost of printed hat.
Are there any setup charges?
Artwork Setup Fee is $40 to establish each unique design on our system. Full color and design scaling are included.
Shipping
What kind of turnaround time do you have?
- 2 - 6 weeks for domestic fulfillment depending on seasonal backlog.
- Factory Direct Shipping 10 - 12 weeks.
Where do you ship from?
Domestic shipping from Oceanside, CA
Do you offer Expedited Order Fulfillment?
Yes, depending on availability, order complexity and quantity - 3 to 7 business days to ship for a 10% surcharge.
What happens if there are delays?
If your order includes both in-stock items and backordered items, we will ship the available products first. The backordered items will be shipped separately when they become available. Please note there may be delays due to factors outside our control.
Other
What happens if my order includes both in-stock and preorder or backorder items?
If your order contains both in-stock items and those available on backorder, we will ship the in-stock items immediately. The backordered items will be shipped in a separate package as soon as they become available. This ensures you receive your products as efficiently as possible.
What is your policy for self-promo?
For self promotion deals, we waive the custom artwork setup fee ($40) and lower the MOQ to24 hats.